Customer support intake

After-sales Evidence Submission

This page is for product after-sales issues only. For shipping or delivery issues, please contact us via AliExpress Chat. Describe your issue and upload the required evidence. Our support team will review your request and contact you via AliExpress Chat.

Language *

Order number * Order date *

Brand *

Product model * Serial Number *

SN label photo * Choose photo No photo selected Failure date * Is an error code displayed? *

Issue classification

Select a product model and answer the error code question.

Problem description *

Evidence requirements

Select a product model and problem type to view upload requirements.

Contact email * AliExpress username

After-sales Evidence Submission

Issue classification

Initial troubleshooting guide

Evidence requirements

Submission Successful!